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An afternoon, honestly. Import your customer list from a spreadsheet, set your brand color and mark in Settings, and put your first active job in. Most shops send their first crew note the same day.

If you come in through a demo, we do the import with you on the call.

No. They get one text with a link, and their portal opens in the browser, under your name. If they add it to their home screen, updates arrive as push notifications from then on. No app store, no password.

Yes. A CSV or spreadsheet with names, addresses, and phone numbers is enough. Job history fills in as you work; some shops backfill their big past jobs so the customer file tells the whole story.

The crew app is one screen and a post button. A daily note takes under 30 seconds: pick the kind, say what happened, attach photos, send. There's a dictation button for gloves-on days, and suggested drafts when typing is the obstacle.

Crews use it because customers stop calling them. That argument wins itself in a week.

Job status with a progress bar, crew notes and photos as they're posted, estimates to approve, invoices to pay, and a message thread to you. All of it under your company name and color. Projlog stays out of sight.

No. Every message is labeled Portal or Internal when it's written, and the server enforces the difference everywhere, including exports. Crew members don't see customer threads at all unless you turn that on.

The ladder handles it. Routine updates wait in the portal. Anything critical, an estimate expiring, a payment due, a crew arriving, falls back to a text message if the push goes unseen for a few hours. You pick the window in Settings.

Yes. Partial payments, pay-over-time, photo sharing, and quick prompts are all switches in Settings. If a feature doesn't match how you run your shop, turn it off and the customer never sees it.

Customers pay from the invoice in their portal, by card or bank transfer. Card numbers go straight to our PCI-DSS Level 1 payment processor and never touch Projlog. The money lands in your account in 1 to 2 business days, and the Money tab keeps the record.

The processor's fee, passed through at cost: 2.9% + 30¢ for cards. Bank transfers cost a flat 1%, capped, which is why the pay screen nudges customers toward them on big invoices. Projlog doesn't add a margin on top.

If you allow it. Partial payments are a toggle in Settings, with a minimum you control so processing fees don't eat small payments. Your office can also request a partial from inside a job, with a reason the customer sees.

Default 30 days, adjustable per estimate. You'll see when a customer opens one without approving it, and the Today screen nudges you when an estimate has been viewed a few times with no answer. That's usually a question waiting to be asked.

"On site" is a button a person presses. There's no GPS tracking anywhere in Projlog. We think that's the only version of this feature that crews will actually live with, and we built for them on purpose.

No. Crew members see the job, the schedule, and the photos. Money lives office-side. Crew leads can read and reply in customer threads only if you enable it in Settings.

At the time you set, default 4:30 pm, the lead gets a nudge: their customer hasn't heard anything today. The office sees it too on the Today screen. Gentle, but persistent, because the daily note is the whole product.

Everything in-platform: messages, photos, push notifications, customers, jobs. The only metered thing is carrier texts, because carriers charge us for them. Plans include an allowance of text messages, and most shops use a fraction of it once their customers are on push.

Export your customers, jobs, messages, photos, and money records from Settings in open formats, no phone call required. Cancel, and your data is deleted on a 30-day clock. The details live on the security page.